Privacy Policy

Bon Hotel Asokoro Residence

1. Commitment to Privacy

Bon Hotel Asokoro Residence is committed to protecting the privacy of its guests. We collect and use personal information in accordance with applicable data protection laws.

2. Information Collection

We may collect personal information from you when you make a reservation, stay at the hotel, or interact with our website or social media. This information may include your name, contact details, payment information, and preferences.

3. Information Use

We use your personal information for the following purposes:

To process and manage your reservations
To provide you with personalized services and accommodations
To communicate with you regarding your stay or future bookings
To improve our services and offerings

4. Information Sharing

We may share your personal information with third-party service providers who assist us in operating our business, such as payment processors, cleaning services, and marketing agencies. However, we require these third parties to maintain the confidentiality of your information and use it only for the purposes we have specified.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. Your Rights

You have the right to access, correct, or delete your personal information. You can also object to the processing of your data or request a restriction on its use.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website.

By using our services, you consent to the collection and use of your information as described in this Privacy Policy.

What is Personal Data?

Personal data is any information that relates to an identified or identifiable natural person. This can include, but is not limited to:

Contact Information: Mailing address, phone numbers, email addresses, websites, and social media profiles.
Login Information: Username, password (encrypted format), and security questions.
Online Pre-Check-In: Name, contact details, check-in/out dates.
Child Check-In: Name, date of birth of minor/guardian, guardian details, relationship to minor, guardian email and phone number, consent for recreational activities.
Demographic Information: Birthday, age range, gender, geographic location, hobbies, interests, family or lifestyle information.
Technical Information: Device information used to access our websites, Wi-Fi, services, or applications (including IP address, operating system, and browser type).
Usage Information: Clicks, pages viewed, time spent on pages, and similar website and app interaction data.
Market Research and Consumer Feedback: Information you voluntarily share about your experience with our products and services.
Consumer Generated Content: Text, comments, photos, videos, stories, or similar content you share on social media or upload to our websites, applications, and other online and offline services.
Third-Party Social Network Information: Information you share publicly on social media or your social media profile information (name, email, gender, birthday, location, profile picture, friend list, etc.) that you allow the social network to share with us.
Financial and Payment Information: Debit/credit card details and other payment methods used for purchases.
Customer Service and Sales Center Recordings: Recordings of interactions with our Customer Service and Sales Center (for operational needs and in accordance with applicable laws). Excludes financial and payment details.
Personal Information Collections at Property: Information required by Ministry of Tourism legislation, CCTV footage capturing public areas.
Job Applications: Refer to our Candidate Privacy Policy on our websites.
Event Profiles: Meeting and event specifications, date, number of guests, room details, and information about your organization (corporate events). Information about guests attending your event.
Sensitive Personal Data: BON HOTEL Asokoro typically does not handle sensitive data (racial or ethnic origin, political opinions, religion, health or sex life, criminal background, or trade union membership). However, we will obtain your prior, express, and formal consent before processing any sensitive data in exceptional circumstances.

How We Collect Personal Data

We collect personal data through various sources, including:

Bon Hotel Asokoro Websites
Email and Instant Messaging Systems
Customer Service and Sales Center
Advertisements, Publicity, and Online Forms
Offline Records
Third Parties (social media, data aggregators, partners, public sources, acquisitions)

Cookies, Log Files, and Similar Technologies

We use cookies, log files, and web beacons to collect information about your use of our websites and services. This information helps us improve your experience and understand how our websites are used.

Cookies: Small text files stored on your device to remember your preferences and track website activity. You can configure your browser to accept or reject cookies.
IP Addresses: Anonymously collected to understand website usage and tailor content based on location.
Log Files: Track website activity and user browsing habits (anonymously).
Web Beacons: Track email campaign responses, website traffic, and user behavior.

Disclosure of Your Personal Data

We may share your personal data with service providers, third parties, and others as detailed below, to provide you with the expected level of service:

Service Providers: External companies that help operate our business (contractually obligated to keep your data confidential and secure).
Credit Reporting/Debt Collection Agencies: As permitted by law, to verify credit status or collect past due payments.
Third-Party Marketing (with your consent): Only with your specific permission.
Third Parties for Legal Reasons/Merger/Acquisition: As required by law or in case of a merger or acquisition.

We may also disclose your personal data for legal reasons, government inquiries, legal process, to protect our rights or safety, enforce website terms and conditions, or respond to emergencies.

For more details and inquires contact us here